222bet Privacy Policy
At 222bet, protecting your personal information is very important to us. This policy explains in detail what information we collect, why we collect it, and how it is kept secure.
Introduction and Scope
This privacy policy applies to all users of the 222bet platform. When you visit our website, create an account, or use any of our services, the terms of this policy apply automatically.
222bet is committed to ensuring a safe and transparent environment for users in Bangladesh. Reading our Terms and Conditions will give you a fuller understanding of the overall framework for using the platform.
If any changes are made to this policy, we will publish an update on the website, and registered users will be notified of significant changes. Continuing to use the service after a revised version of the policy is published will be considered acceptance of those changes.
What Information We Collect
222bet collects various types of information, categorised below.
2.1 Registration and Identity Information
Information you provide when creating an account:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Username and password (stored in encrypted form)
- National ID card or other identity document details (for identity verification)
2.2 Financial Information
We collect payment-related information to process transactions. This includes records of deposits and withdrawals made via bKash, Nagad, Rocket, or bank transfer. Full card or account numbers are not stored on our servers.
2.3 Usage Information
Information automatically collected about how you use the platform:
- IP address and device type
- Browser information and operating system
- Session duration and pages visited
- Betting and gaming activity history
- Information obtained through cookies and similar tracking technologies
2.4 Communication Information
When you contact our customer support team via live chat or email, records of those conversations are kept to improve service quality and resolve disputes.
Purpose of Data Use
222bet uses the collected information for the following purposes:
- Account management: For registration, login verification, and account security.
- Identity verification: To confirm users are 21+ and to prevent fraud.
- Transaction processing: To receive deposits and complete withdrawals.
- Service improvement: To further improve platform performance and user experience.
- Security: To detect suspicious activity and prevent unauthorised access.
- Promotional communications: To send information about bonuses and promotions if you have given consent.
- Responsible gaming: To monitor unusual gaming behaviour and provide support where needed.
We never sell your information to third parties or share it for marketing purposes unless you have given explicit consent.
Information Sharing and Disclosure
222bet may share information with third parties in the following limited circumstances:
4.1 Service Providers
We have selected service partners for payment processing, technology infrastructure, and customer support. These partners receive only the information necessary for their specific function and are bound by strict confidentiality agreements.
4.2 Legal Obligations
222bet may disclose information when required by court order, government investigation, or applicable law. In such cases, only the minimum amount of information legally required will be disclosed.
4.3 Business Succession
In the event of a merger, acquisition, or asset sale, user information may be transferred. We will provide advance notice if such a change occurs, and the new entity will also be bound by this privacy policy.
Data Security Measures
222bet applies multiple layers of security to keep your information safe:
- SSL Encryption: All data transfers between your browser and our servers are encrypted.
- Secure Servers: Data is stored on secure servers with firewalls and access controls.
- Password Hashing: Passwords are never stored in plain readable form.
- Regular Security Audits: Systems are tested regularly to identify vulnerabilities.
- Limited Access: Staff can only access the information necessary to perform their duties.
- Two-Factor Verification: OTP-based verification is available for accounts.
However, no organisation can guarantee complete security when transmitting data over the internet. We therefore ask you to keep your password confidential and to contact us immediately if you notice any suspicious activity.
Cookies and Tracking Technologies
222bet uses cookies and similar technologies on the website. Cookies are small data files stored on your device.
6.1 Essential Cookies
These are necessary for the basic operation of the site. They are used to maintain login sessions, store security tokens, and keep the platform's core features running. They cannot be disabled.
6.2 Functional Cookies
These cookies are used to remember your preferences, such as language selection and display settings. They improve your experience.
6.3 Analytics Cookies
We collect anonymous statistical data to understand how different parts of the site are being used. No personally identifiable information is included.
You can control or delete cookies from your browser settings. However, disabling certain cookies may cause some features of the site to stop working.
Data Retention Period
222bet retains your information for as long as necessary. Generally:
- Information for active accounts is kept for as long as the account remains open.
- After an account is closed, certain information may be retained for a set period due to legal obligations.
- Financial transaction records are kept for at least five years.
- Support conversation records may be kept for up to two years to ensure service quality.
Once the retention period ends, data is securely deleted or anonymised.
User Rights
As a user of the 222bet platform, you have the following rights:
8.1 Right to Access Information
You may request to know what information we hold about you. We will respond within 30 working days.
8.2 Right to Correct Information
You may request corrections to inaccurate or outdated information in your profile. You can update much of your information directly from your account settings.
8.3 Right to Request Deletion
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
8.4 Right to Opt Out of Promotional Communications
You can stop receiving promotional emails or messages at any time. This can be done through your account settings or via the support team. Essential transaction-related messages cannot be turned off.
To exercise these rights, contact our support team. Our FAQ page has answers to common questions about accounts and data.
Protection of Minors
222bet's services are strictly for those aged 21 and above. We do not knowingly collect information from minors.
Age is verified at the time of registration. If a user creates an account with false information and is later identified as a minor, that account will be closed immediately and the collected information will be deleted.
Our Responsible Gaming Policy contains detailed information on healthy gaming habits, including the protection of minors.
Policy Changes and Notice
222bet reserves the right to revise this privacy policy as needed. Changes may occur when:
- The scope of technology or services changes
- New legal obligations arise
- An opportunity to further improve user protection becomes available
For significant changes, we will attempt to notify registered users by email or app notification. We recommend you review this page regularly.
Privacy-Related Contact
If you have any questions about your information or this policy, contact our support team. We provide support in both Bengali and English, seven days a week, 24 hours a day.